Frequently asked questions
1. What materials are used in Pintuna's products?
All our products are made from 100% natural sheep’s wool, dyed with dyes extracted from native plants of the Santiago forest. Each piece is handcrafted by local artisans, ensuring quality and sustainability.
2. How can I take care of my Pintuna products?
We recommend hand washing the products in cold water with a mild detergent. Avoid using bleach and drying them in direct sunlight. For rugs, we suggest using a non-slip pad and regularly vacuuming without a brush.
3. Do you offer international shipping?
Yes, Pintuna ships to many countries worldwide. Shipping costs vary based on the destination and will be calculated during the checkout process.
4. How long does it take for an order to arrive?
Delivery time depends on the destination. Shipments within Argentina typically take between 3 to 7 business days, while international orders can take between 2 to 4 weeks.
5. Can I make exchanges or returns?
We offer the option to exchange or return products within 30 days after purchase, as long as the item has not been used and is in its original packaging.
6. What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and bank transfers. All payments are processed through secure platforms.
7. Are the colors of the products exactly as they appear on the website?
Since each piece is unique and handcrafted with natural materials, there may be slight variations in tone and texture. This ensures that each customer receives a one-of-a-kind product.
8. How can I track the status of my order?
Once your order is shipped, you will receive an email with a tracking number so you can monitor your package in real-time.